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who is Blue Rock anyway?
Blue Rock is a Daylite Master Partner, Daylite Report Certified, & winner of Marketcircle's Top Public Contributor award [2009, 2010]. We specialize in assisting clients with every aspect of the Daylite & Billings experience - from the initial decision to upgrade to Daylite & Billings, moving forward to installation, configuration, training, & designing custom print layouts and reports. what's this for? help desk + troubleshooting. Blue Rock's Help Desk Ticket System is the preferred method for solving specific tech problems. This system will maintain a running history on your ticket, keeping it active until it's deemed resolved. rate. Blue Rock's rate is $105 USD per hour. After the minimum time* has been reached, additional time is billed in 15 minute increments (ie 1-15 minutes=15 minutes, 16-30 minutes=30 minutes, etc). *minimum time: screenshare/helpdesk/phone/iChat: 1 hour onsite in Portland, OR: 2 hours billing. Established clients & those with a retainer account may be billed when the help desk ticket is closed. New or infrequent clients may be asked to submit a help desk deposit. Blue Rock accepts all payments through PayPal only. need a quote? Blue Rock's Help Desk Ticket System is also the method for requesting a quote for custom reports, schedule training, and general inquiries about Blue Rock's services. great! how do I use it? If you haven't already done so, click New Account to create your account and send your request. If you have a help desk account already, enter the email and password and click Login.
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